RETURN & EXCHANGE POLICY

If there is a problem with any products, contact me and we will work out how to address it. If there is a defect in the hardware or pen barrel upon receipt, I would be happy to exchange for a re-made item. Normal wear-and-tear or damage incurred after receipt is not covered. The pens are made with durability and longevity in mind, but they are made with natural materials that can be affected by changing conditions such as heat, moisture and sunlight. If taken care of, these pens can last for several years without needing to be repaired or replaced.